Create new action
-
Cancel survey
Discover why customers are cancelling, at the point of cancellation.
Survey -
Pre-renewal survey
Find out how likely your customers are to renew their subscription.
Survey -
Basic survey
Curate your own survey by starting from scratch.
Survey -
Basic message
Guide cancelling customers back with a compelling text-based message.
Deflection -
List
Use loss aversion to show customers all the great things they will lose if they cancel their subscription.
Deflection -
Testimonial
Use a quote from a happy customer to demonstrate the value of your product and reasons to stay.
Deflection -
Percentage discount
Save customers with a percent off their bill for a fixed time.
Discount -
Fixed amount discount
Keep more customers with an amount of money off their bill, for a fixed time.
Discount -
Time for free
Save customers by letting them use your product for free, for a fixed amount of time.
Discount -
Pause subscription
Prevent your customers from leaving by offering them a subscription pause for a set amount of time.
Billing -
Switch plan
Offer customers the option to switch to a different plan, to save them from cancelling.
Billing -
Trial extension
Help your prospects experience greater value during their trial, with an extension.
Billing -
Reactivate pending cancel subscription
Customers change their mind. Reactivate their subscription when its due to cancel.
Billing -
Resume paused subscription
Resume customers subscriptions when they are paused.
Billing -
Chat to support
Retain customers by connecting them directly to your support agents in your platform.
Support -
Schedule support
Retain customers by scheduling time with your support agents.
Support -
Link to support articles
Direct customers to a URL where they can find support.
Support
